Refund Policy

Refund Policy

Your satisfaction is our priority at Rosélune Luxe. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 7 days of delivery. Items must be unused, in their original condition, and in original packaging.

Beauty Products — Final Sale

For hygiene reasons, all beauty products are final sale and cannot be returned or exchanged. This includes but is not limited to skincare, makeup, fragrance, and personal care items. Please choose carefully.

Sale Items — Final Sale

All sale and discounted items are final sale. No returns, exchanges, or refunds will be accepted on sale purchases.

Non-Returnable Items

The following items cannot be returned: all beauty products, sale items, gift cards, and items marked as final sale.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 48 hours of receiving your order with supporting photos.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Contact Us

To initiate a return or for any refund enquiries, please reach us at roseluneluxe@roseluneluxe.com.